The types of personal information we may collect about you include:
your name, your contact details, including email address, mailing address, street address and/or telephone number
your demographic information, such as postcode
your preferences and/or opinions
information you provide to us through customer surveys
details of products and services we have provided to you and/or that you have enquired about, and our response to you
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our site, associated applications and associated social media platforms
to contact and communicate with you
for internal record keeping and administrative purposes
for analytics, market research and business development, including to operate and improve our site, associated applications and associated social media platforms
to run competitions and/or offer additional benefits to you
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you (unless you willingly opt out of this)
to comply with our legal obligations and resolve any disputes that we may have
Disclosure of personal information to third parties
We DO NOT disclose your personal information to any third parties or any other parties. Your personal information (name, address, email, phone number and any photos sent to us to assess returns/exchanges etc are only kept on our system for 30 days to allow time for any return or exchange requests, after which it will be destroyed.
Your rights and controlling your personal information
Information from third parties
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Copyright and trademark
Virtual Masters is a registered trademark. This website is owned and run by the Virtual Masters team. All materials that appear in this site including the text, site design, logo, graphics, icons and images, as well as the selection, assembly and arrangement are the sole property of Virtual Masters including all social media platforms. Any misuse or unauthorized use of any of these materials that appear on the Virtual Masters website or social media platforms may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
For any questions or notices, please contact us: